Help & FAQ
The Trade-In
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So we can send you your cash! Creating an account also allows you to log in to check the status of your Flipswapped phone and lets you trade-in more cell phones in the future.
Prepping Your Phone
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Most cell phone models allow you to erase all the data and reset it to the factory settings. Refer to your owner's manual or the manufacturer's website for instructions. Also, make sure to remove any user locks from your cell phone, or set the password to 0000.
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YES! All Sprint, Verizon, Alltel, US Cellular, Cellular One, metroPCS, and NTelos cell phones and all other CDMA cell phones that DO NOT use a SIM card MUST BE RELEASED AND HAVE A ZERO ACCOUNT BALANCE. Credits issued may be reduced to 0 for phones from CDMA carriers that have not been released or carry an unpaid balance.
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Most cell phones have the IMEI or ESN number located on the sticker underneath the battery. If your cell phone is GSM (most Cingular and T-Mobile phones) you can also press the following keys one by one: * # 0 6 #. As you press the last #, your phone's IMEI number will appear on the screen.
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Most cell phones have a water damage sticker underneath the battery. If the sticker is a red dot that has "bled" beneath your battery it is an indication that it has come in contact with moisture or water.
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If the model number is not visible on the front it can usually be found on a sticker underneath the cell phone's battery.
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We will gladly accept your wall charger, car charger, or any other accessories that you have for your cell phone. Simply include them in the package when you ship your cell phone to us. Postage paid!
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Some broken or damaged cell phones still have enough value for us to pay you for them. If not, we will gladly accept them for recycling.
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We accept ANY phone from ANY carrier in ANY condition!
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Please send an email to (something@flipswap.com). Make sure to include the manufacturer and model of the cell phone. We will add it to our system and notify you by email when it has been added so you can trade it in!
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There is no limit to the number of cell phones you can trade in.
Your Privacy
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We will never sell or give your information to 3rd parties. Please see our Privacy Policy for more details.
Money Matters
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As long as you correctly describe the condition of your cell phone and we receive it in the condition stated you will receive the quoted cash value. However, we do inspect every cell phone, and trade-in values may be adjusted if we receive your cell phone in a condition different than what you describe.
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We do! Once you have determined the trade-in value of your cell phone and accepted the credit offered, you can print out a prepaid USPS shipping label. There is NO cost for you to send us your cell phone!
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We send checks on the 15th and last day of every month. You will be notified via email when your cell phones are received, and again when we mail your check. The entire process generally takes 3 weeks from the day you put your cell phone in the mail.
Other Questions
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If your cell phone is in working condition or can be repaired, we make sure it goes to a place where it can be reused. If your cell phone is broken beyond repair, we recycle it using the most environmentally friendly methods currently available.
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Unfortunately, once you send us your phone, we are unable to send it back to you.